86 Repairs
Mobile App Design
Design Lead
86 Repairs
Mobile App Design
Design Lead
86 Repairs
Mobile App Design
Design Lead
86 Repairs
Mobile App Design
Design Lead
OVERVIEW
OVERVIEW
OVERVIEW
86 Repairs provides a platform for restaurants to manage equipment repairs by coordinating service vendors.
86 Repairs provides a platform for restaurants to manage equipment repairs by coordinating service vendors.
86 Repairs provides a platform for restaurants to manage equipment repairs by coordinating service vendors.
Their web app was built for managers, not the kitchen staff who actually need repairs handled in the moment and know what's happening on the ground.
Their web app was built for managers, not the kitchen staff who actually need repairs handled in the moment and know what's happening on the ground.
Their web app was built for managers, not the kitchen staff who actually need repairs handled in the moment and know what's happening on the ground.
THE CHARTER
THE CHARTER
THE CHARTER
86 Repairs had already built a mobile prototype that surfaced the same data from their web app. They asked me to validate the design with customers and lead a redesign grounded in real-world needs.
86 Repairs had already built a mobile prototype that surfaced the same data from their web app. They asked me to validate the design with customers and lead a redesign grounded in real-world needs.
86 Repairs had already built a mobile prototype that surfaced the same data from their web app. They asked me to validate the design with customers and lead a redesign grounded in real-world needs.
TESTING & LEARNING
TESTING & LEARNING
TESTING & LEARNING
I facilitated a round of user testing with 5 real customers across 3 different restaurant types (fine dining, casual dining, and fast casual).
I facilitated a round of user testing with 5 real customers across 3 different restaurant types (fine dining, casual dining, and fast casual).
I facilitated a round of user testing with 5 real customers across 3 different restaurant types (fine dining, casual dining, and fast casual).
Pictures bring clarity.
“Pictures are helpful because people call things different names. Photos help cut down on confusion.”
“Pictures are helpful because people call things different names. Photos help cut down on confusion.”
“Pictures are helpful because people call things different names. Photos help cut down on confusion.”
Show less, know more.
“There’s too much–tickets feel like CVS receipts… open or closed, what’s next, that’s all I care about.”
“There’s too much–tickets feel like CVS receipts… open or closed, what’s next, that’s all I care about.”
“There’s too much–tickets feel like CVS receipts… open or closed, what’s next, that’s all I care about.”
Everything is an emergency.
“Too many options between how many priorities… medium and low is the same.”
“Too many options between how many priorities… medium and low is the same.”
“Too many options between how many priorities… medium and low is the same.”
Upload photos first.
“You don't want to be standing in front of the problem typing… [loading a] picture first is easier.“
“You don't want to be standing in front of the problem typing… [loading a] picture first is easier.“
“You don't want to be standing in front of the problem typing… [loading a] picture first is easier.“
PLANNING
PLANNING
PLANNING
After I validated the path forward with customers, I developed a user story map to help prioritize feature development with my team.
After I validated the path forward with customers, I developed a user story map to help prioritize feature development with my team.
After I validated the path forward with customers, I developed a user story map to help prioritize feature development with my team.
APPROACH
APPROACH
User Research & Contextual Inquiry
Journey Mapping
Mobile UX & UI Design
Prototyping & Usability Testing
TEAM
TEAM
1 Product Designer (me)
2 Software Developers
THERE'S MORE
Rosemark
Rosemark
Modernizing Homecare Operations for the Teams Behind the Scenes.
Modernizing Homecare Operations for the Teams Behind the Scenes.
Product Strategy
Product Strategy
Product Strategy
Product Strategy
UX Research
UX Research
UX Research
UX Research
Visual Design
Visual Design
Visual Design
Visual Design
View case study
View case study
View case study
View case study